phone verifcation by bank

I allowed my friend to deposit his settlement check He signed… I didnt (by mistake)  The bank suspected fraud so they restricted my bank account---then closed.The bank has a risk assessment software. They neede3d to verify the number of the person whose check was deposit.  I have tried phone in my nae..so I was told  he needs to get his phone in his name. He did! he enteredd his last 4 of his social, they asked for ID and proof of address, He got an A15 Samsung. The bank did not see his name..there is someone else name..when T mobile said its in his name. The Bank software dosnt see his name. They said it was not publicly verified. T mobile said we had to wait 30 DAYS.Did that. This person just lost everything in a fire...so its an emergency. Any h3elp would be appreciated