Forum Discussion
PSA for anyone unable to register T-Mobile ID for home internet: quick fix that support is not aware of
After going through several useless support specialists none were able to help me. However, the after seeing a suggestion from another user to capitalize he first letter of your email address worke...
Same issue, the system recognizes my email address but then it take me to the page to link my phone number with my account and it doesn't recognize my phone number! Means I cannot access my account to do any management. They have a bug in their system that is not recognizing phone numbers. Not sure why tech support doesn't have an option on their side to manually link the phone number to the account. That is a development issue and I believe that because I am a retired developer who proved support for several years. There is a lot of customers reporting the same issue so not sure why they aren't fixing it.
