Forum Discussion
15 day test drive a lie, Home Internet Service
i tried out the Home internet for 12 days and canceled, was told by the cancelation service rep that i wouldn't be charged. i then received a paper bill a couple of weeks later, again called and was ...
I this case i started service on October 1 2024, cancelled on October 12(got the cancellation email and return label and the first promise that there would be no charge), received a paper bill from tmobile around the 26th(called again as above and was told i shouldn't be charged) and now getting a bill from a collection service(Transworld Systems) on November 12.
That's insane. Did they cut off your access to the online account too? They cut off my access before we even hung up, so now I have no way of getting back into the account to prove it still isn't canceled. When I called the collections place (Transworld, same as you), the woman I spoke to was really nice and understanding and told me she would escalate the account since we canceled. Apparently, in the world of T-Mobile, "cancel" means something completely different.
yes, same, online account was gone after they cancelled.
