Forum Discussion
PSA for anyone unable to register T-Mobile ID for home internet: quick fix that support is not aware of
After going through several useless support specialists none were able to help me. However, the after seeing a suggestion from another user to capitalize he first letter of your email address worke...
jesk.segar wrote:It was an absolute struggle and it shouldn't have been. I know they are new to Internet, but they should know by now how to correct it. I have cellphone service through metro, which is a T-Mobile company now. We shouldn't have to go through so many apps!
I had the exact same issue with my cell through MetroPcs.
I got my issue resolved by going the T-Mobile Facebook messaging. The team members trouble shoot and finally put in a ticket. The issue was resolved in about 3 hours.
"Thanks so much for your patience Diane!.Ticket 85417772 was filed and will be addressed within 3 hours. To be transparent I'll be reaching the end of my shift in just a moment though I won't leave you without help. I've left detailed notes of what we've covered and if you had any further questions, when you reply back a peer of mine would be able to pick up where we left off and continue assisting.
Though with the ticket filed to correct the T-Mobile ID registration error, we can expect that to get resolved within the allotted timeframe or sometimes even a little quicker.:
For now, I'd just reattempt the registration using your @gmail.com every now and then for the next 3 hours. When the ticket is handled by our engineering team and closed, the registration should then go through and lead you to the main page of your T-Mobile ID.
Other than I took some time to look over It was a pleasure working with you today and we're eager for your T-Mobile ID registration to go through smoothly. Take care and have a wonderful rest of your weekend! ^Andy Bangerter
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