Forum Discussion
T-mobile bricked my home internet gateway, then UPS lost the return, now T-mobile is charging me $236 for it
I was one of the 34,000 Tmobile home internet customers who had their Gateways bricked by an over the air update. I did nothing to bring this upon myself, 100% T-mobile's fault. I followed T-mob...
copz1998 wrote:@dmfuller5 your exerience does sound frustrating. However, which shipper did you use? Maybe UPS or FedEx lost your package along the way or was delivered to the wrong location. Did you get a tracking number? Where did your gateway end up? Maybe you can use the tracking information to help your case.
Thanks for the response. I do have a UPS Tracking number. It shows the package as being received but no updates after that. T-mobile customer support has seen the tracking progress and agrees it proves it was dropped off but it appears I will be charged unless they actually get the device.
I have a feeling I will need to take T-mobile to small claims court. It appears others have had success with doing this. All of this over a useless gateway they bricked and now think is worth $236.
