Forum Discussion
T-mobile bricked my home internet gateway, then UPS lost the return, now T-mobile is charging me $236 for it
I was one of the 34,000 Tmobile home internet customers who had their Gateways bricked by an over the air update. I did nothing to bring this upon myself, 100% T-mobile's fault. I followed T-mob...
ACTUALIZACIÓN:
I filed a complaint with the BBB in the morning and by that evening had the charge taken off my bill.
It seems that T-mobile customer support including their supervisors have their hands severely tied. Even if it's very clear that T-mobile is screwing over a customer, they can't do anything other than feed you crap to try to convince you that the problem is being taken seriously and will be taken care of.
