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niugiovanni's avatar
niugiovanni
Newbie Caller
Hace 10 meses

T-Mobile Fiber CGNAT & IPV6 Questions (How Do I Get Support?)

I was just connected to T-Mobile Fiber this weekend and I'm trialing it out.    It looks like their fiber service also uses CGNAT (Why?!) which is killing some self hosted appliances that I need for work.

I’m trying to figure out if I can access externally via IPV6 but there aren’t any resources online yet.

I’m also trying to find out if I can pay for static IPs or business service but there isn’t any information about that yet, either.

Making this tons easier is that T-Mobile only offer chat support.  The support system says it's open Mon-Sun until 9p EST.  Funny enough, after two days of trying to connect I only get the message that no support reps are available.

Does anyone know of any way I can speak with techs for the fiber service?

  • I want to know the same thing, looks like they are violating their own TOS in my opinion.

     

    You are not permitted to use your Device or the Service in a way that we determine:

    • Operates servers for commercial purposes, uses applications which automatically consume unreasonable amounts of available network capacity, or otherwise uses the Service or Device for purposes other than the personal residential use;

    That implies personal use is allowed, but CGNAT makes it so you can’t host a personal website, Minecraft server, etc. all personal non-commercial uses.

  • Actualización:

    One of the chat reps told me they don't offer static IP addresses.  So that's off the table.

    None of the chat reps know anything about the IPV6 settings so I can't get a prefix delegate id from them.

    This is frustrating and I'm about done with it.  Who wants an Internet service that restricts your usage?