Forum Discussion
T-Mobile Home Internet Can't Access Certain Sites/Cloud Services
Pasadena, CA - As of yesterday (11/9/2022) morning, I wasn't able to access certain websites/cloud (e.g. Ring.com, Alexa, a host of various work-related cloud-based services). Spent over an hour with T-Mobile's "tactical" support team in the Philippines going over reams of canned and iterative checklist/questions only to get “...other people are calling about the same issues...so sorry...bye for now...”.
The websites/cloud services work just fine when using my phone’s hotspot via AT&T.
(1) Are others in or around my area experiencing the same?
(2) Is there a way to get partial billing credit for this service interruption?
It's not just that the site/service is using AWS, it's that it's using IPv4 and AWS. The IPv4 routing is messed up. If I go to 'amazon.com' the DNS will resolve that to an IPv4 address, and that times out. If I go to 'www.amazon.com' the DNS resolves it to an IPv6 address and the connection succeeds. If I disable IPv6 on my PC's network adapter and go to 'www.amazon.com' it will connect, but it will be a lot slower and have pretty high packet loss.
I was reading through some of the threads preceding mine, and it appears someone may have found a root cause:
Desde magenta10491478:
"I have the same issue that started yesterday 11/9/22, also in the LA area. And you're right: oddly enough, only services on AWS are affected. My TV won't play Amazon Prime Video, SmartThings won't work, Amazon devices are offline, and some software that I use that utilizes AWS is also not working. The issue persists on cellular datas as well as home internet."
I did a little digging, and it appears Ring.com uses AWS, as well as Alexa (obviously) and maybe one or two work-related cloud services I was able to sleuth.
Yup! Works now! Thanks, Everyone!
Beantree wrote:
Same issue in Norwalk, CA!
My Paycor login is very slow and can't access desktop webpage at all. And just yesterday my Amazon FireStick displays no internet connection, but laptop and general Wi-Fi works fine.
Same!
I can confirm I wasted a lot of time troubleshooting this and was not able to use a lot of work and AWS services yesterday in Los Angeles.
