User Profile
KingKev808
Roaming Rookie
Joined 3 years ago
User Widgets
Contribuciones
Re: T-Mobile Home Internet Can't Access Certain Sites/Cloud Services
I was reading through some of the threads preceding mine, and it appears someone may have found a root cause: Frommagenta10491478: "I have the same issue that started yesterday 11/9/22, also in the LA area. And you're right: oddly enough, only services on AWS are affected. My TV won't play Amazon Prime Video, SmartThings won't work, Amazondevices are offline, and some software that I use that utilizes AWS is also not working. The issue persists on cellular datas as well as home internet." I did a little digging, and it appears Ring.com uses AWS, as well as Alexa (obviously) and maybe one or two work-related cloud services I was able to sleuth.5Visto0likes0ComentariosT-Mobile Home Internet Can't Access Certain Sites/Cloud Services
Pasadena, CA - As of yesterday (11/9/2022) morning, I wasn't able to access certain websites/cloud (e.g. Ring.com, Alexa, a host of various work-related cloud-based services). Spent over an hour with T-Mobile's "tactical" support team in the Philippines going over reams of canned and iterative checklist/questions only to get "...other people are calling about the same issues...so sorry...bye for now...". The websites/cloud services work just fine when using my phone's hotspot via AT&T. (1) Are others in or around my area experiencing the same? (2) Is there a way to get partial billing credit for this service interruption?Solved2KViews2likes14Comentarios