Forum Discussion
Porting number problem!
I decided to switch from straight talk to T-Mobile prepaid. I paid for a month of service and received a Sim card. I wanted to port port my number from the previous service and T-Mobile said they could. The new sim can make a call but not receive one. Can use data just fine. Cannot send or receive texts or MMS unless it's from T-Mobile. This morning I got a T-Mobile text saying there was a problem porting my number and that they'd call me, however this Sim cannot receive calls. What do I do? I called them and they said they would port it and that my issue was that the PIN I gave them was incorrect. They asked for the correct PIN, but I NEVER made a PIN or provided one. This whole thing is a mess and every call goes exactly the same.
I think your best bet is to Community-2153 and have our Experts check on this for you.
Some numbers aren't eligible for porting and you can check your number with this link.
Transferir número de celular | Cambiar proveedor de telefonía celular | T-Mobile
This number is eligible. This has been confirmed twice by TMobile associates.
We'll thats frustrating. we can help you out with the port request. we just need to update the accnt. you'll need to provide a permanent PIN "your desired" call your respective Team of expert. it requires for port validation.
I think your best bet is to Community-2153 and have our Experts check on this for you.
I am going through a similar experience. It is frustrating. I just switched 7 days ago to T-Mobile from another provider.Nothing has gone smoothly. Right now I have NO SERVICE.
