Forum Discussion
1/25/2024 Hulu on us text message with link not working!
Just received my NEW "hulu on us" SMS and the link to claim the offer does not work. Anyone else experiencing this? Phone Arena says there are issues. Hopefully T-Mobile backend and they fix it soon...
Chris1946 wrote:Has anybody been able to resolve this??
Yes, I was able to resolve it by calling customer service. I spoke with Gladys. See a couple of my posts above. I was initially told that the link wasn't working because the site was very busy. The agent said she would call me back in a couple of hours to see if we could get in together. She did.
Two things to be sure of: 1. If you got the email, you are a targeted customer; and 2). Make sure you disable VPN. Beyond that, you just have to get lucky and connect with the right customer service associate. I work for a firm with a large CS center and I can state for a fact that CS associates have been known to be wrong. Gladys was quite knowledgeable and skilled at her job. I wanted to hire her
