Forum Discussion
1/25/2024 Hulu on us text message with link not working!
Just received my NEW "hulu on us" SMS and the link to claim the offer does not work. Anyone else experiencing this? Phone Arena says there are issues. Hopefully T-Mobile backend and they fix it soon...
Chris1946 wrote:Have spoken to 5 customer service reps. (at Maine Facility).
No solution other than to “wait” and try again.
Today, HULU rep told me it is link problem and the code number is wrong.
Just got a call back from TM saying they are working on it.
Not holding breath.
I will say that all reps have tried !!
Did you get an email with a link? Are you a former Sprint customer who had Hulu? If you had a Hulu account previously, the instructions say to delete it if you did. Are you working behind a VPN? If so, make sure you disable it. Do some basic troubleshooting and clear your cookies and cache and try again.
I can’t explain why your experience is different than mine except I worked with someone named Gladys who pushed the right buttons and pulled the right levers.
It seems less like an issue with you or your eligibility and more like a tech issue that needs to be resolved.
Good luck.
