Netflix downgrade

wsbrightfl wrote:

I called back to get the porting pin number so I can easily change carriers and the agent said she would do everything she can to keep me as a customer, I explained about the Netflix downgrade and felt it is a reduction in benefit and she put me on hold.  When she returned, she offered to upgrade me back to the Netflix without ads and will issue a $8.50 credit each month, for 6 months.  I accepted and will revisit this again in 6 months.  I quickly got my Netflix back without ads and the credit appeared on my account dashboard.  I think it may depend on which agent you get as to how much help they are willing to do for you.

I tried after about 30 minutes on the phone the best he could do was 2 months.  I explained the whole situation that this was a major downgrade. I signed up for the Magenta Max plan which I could have selected a lower plan to have netflix standard with ads but went with the max plan since it was standard no ads.  Netflix was 12.99 for without ads and 9.99 with ads.  Now netflix reduced the price of without ads to 6.99 and raised with ads to 15.49 and tmobile is pocketing the difference by reducing everyone. I pushed that to keep what I had when I signed up is now a price increase when was told no changes to your price ever.  He understood and is taking it higher up and did talk with his supervisor but wouldnt budge on trying to get a 6 month 8.50 credit.  I hope more tmobile customers raise a storm against them for this mess. He didnt realize some programs are now locked said he would look as well I listed some shows to him that are now blocked and says need to upgrade your plan to watch.