Netflix downgrade

Hey gramps28: This is clearly a business ethics issue. The Netflix OnUs offer was stated to us in it's entirety on signup. It is blatantly obvious that your reality check of "...it is what it is" with a link to the contract terms is nothing more than an affirmation of your loyalty toward T-Mobile. Aside from that, and you being a helpful Community member, are you suggesting we just grin and bear it? We are newbies with T-Mobile however you are the expert with decades-long experience. What would you suggest we do to mitigate our specific situation, legal or otherwise, and what do you think T-Mobile should do to keep our loyalty?