(I'm unsure if I selected the correct sub forum for this topic but here goes…) I'm not sure if this a problem on Spotify's end and if I should be crying to them instead, but for some odd reason, when I try to load the Spotify app using my T-Mobile cellular data, nothing loads and I can only play songs that are cached. Sometimes it even says I'm offline when I have a few bars. Is this something that has to do with the music unlimited stuff on my plan? Any fix? Any help is appreciated, thank you.

I proved it doesn't work on 2 tmobile phones. Even Pandora doesn't work.I have mobile data on. Allowed mobile and wifi for the app (Spotify). It doesn't work says offline and Tmobile blames the apps Verizon phone same settings work. Tmobile is dicking us around. It did work up until about a month ago. I drive 8 hours a day and I can assure you it's Tmobiles problem.

Tmobile doesnt necessarily "filter" what you can and cant do but they do categorize what things count against your data and what things are supposed to be immune to data caps so to speak. So something is wrong with their music freedom incentive which allows you to stream music unlimited that doesnt count against any of the data you have used for the month. The only way to fix it is to call tmobile and have them reset your phones connection to the local cell tower. (Just tell them none of your data is working even if its just the music streaming) This works for me but it only lasts until my next monthly renewal. Ive literally troubleshot this the past two months, and this is the only way i know how to fix it.

I know exactly what the problem is, its Tmobile's "music freedom" its supposed to whitelist all data used up by music streaming apps however after a billing cycle its supposed to reset but something doesnt roll over preventing it from happening. Im a pre paid user myself in long island, I went to the store and the manager there confirmed thats the issue, however they couldnt help me fix it because you have to call up tmobile to have them reset your connection (you would only lose your set up personal voicemail message) but having to do this every month when the billing cycle comes only to have to do it again every month is extremely frustrating and tedious. So thats why using a vpn works because it hides the host connection from being whitelisted (or in this case restricted) from playing music on any app.

Envelopen wrote: I know exactly what the problem is, its Tmobile's "music freedom" its supposed to whitelist all data used up by music streaming apps however after a billing cycle its supposed to reset but something doesnt roll over preventing it from happening. Im a pre paid user myself in long island, I went to the store and the manager there confirmed thats the issue, however they couldnt help me fix it because you have to call up tmobile to have them reset your connection (you would only lose your set up personal voicemail message) but having to do this every month when the billing cycle comes only to have to do it again every month is extremely frustrating and tedious. So thats why using a vpn works because it hides the host connection from being whitelisted (or in this case restricted) from playing music on any app. I told this to T-Mobile and they kept saying nothing is blocked on their end and it's spotifys issue with the app. Definitely their way of trying to get me off the phone. I told them it's not just the app, I can't even get on spotify.com in a web browser. Has anyone fixed this issue? It only started acting this way for me this past week.

Benjsta wrote: I am having the same issue, called three times to reset my network, always when the billing period ended. That fixed the issue for one month, but doing this every month is no solution. Yes, its very clear they do not have any intention to fix or resolve this issue, i call every month to the point where they almost know me. Tmobile has all of the information i have meticulously written to them, ultimately its cause we are pre paid, they dont care about us cause we are such a small chunk of their business, and they'll try to make you contractual if you go into a store but im good, ill keep doin this crap to save $50 a month.

Spotify doesn’t load using data, how do I fix this?

syaoran
Transmission Titan
Hace 6 meses
Valerie12 wrote:

Envelopen wrote:

I know exactly what the problem is, its Tmobile's "music freedom" its supposed to whitelist all data used up by music streaming apps however after a billing cycle its supposed to reset but something doesnt roll over preventing it from happening. Im a pre paid user myself in long island, I went to the store and the manager there confirmed thats the issue, however they couldnt help me fix it because you have to call up tmobile to have them reset your connection (you would only lose your set up personal voicemail message) but having to do this every month when the billing cycle comes only to have to do it again every month is extremely frustrating and tedious. So thats why using a vpn works because it hides the host connection from being whitelisted (or in this case restricted) from playing music on any app.

I told this to T-Mobile and they kept saying nothing is blocked on their end and it's spotifys issue with the app. Definitely their way of trying to get me off the phone. I told them it's not just the app, I can't even get on spotify.com in a web browser. Has anyone fixed this issue? It only started acting this way for me this past week.

Did that happen when your device or the app received an update? If it was blocked T-Mobile side, they would tell you. They have no reason to block the site. Especially when others around here use the service and aren't experiencing issues. If you are running a VPN on your device. That might also impact your ability to stream as these services do not play well with many redirects.
Valerie12
Newbie Caller
Hace 6 meses
No I'm not using a VPN. And others are reporting the issue to hence the other posts in this thread
syaoran
Transmission Titan
Hace 6 meses
Valerie12 wrote:

No I'm not using a VPN. And others are reporting the issue to hence the other posts in this thread

Perhaps. Usually issues like this are device related in some way. If all of your data didn't work, That would be easy to rule out on your device but T-Mobile does not filter data to particular sites or services.
Jasmeet
Network Novice
Hace 6 meses
I am also experiencing the same… tried all troubleshooting. Did anyone able to resolved it? :(
RiseUpLights
Newbie Caller
Hace 5 meses
I've been having this issue since early June and have been trying everything to fix it including factory resetting my phone with no luck. I had a feeling it was due to the "Music freedom" service offered but when I called T-Mobile they said there was no blocks, blamed Spotify and gave me two discontinued Spotify support numbers. This is a big oversight and the fact that it is still an issue is appalling.
Envelopen
Roaming Rookie
Hace 5 meses
You have to call tmobile support and have them reset your connection while you reset your network connection settings
chaseduke15
Newbie Caller
Hace 5 meses
Just here to pop in and say Im having the same issue. Connecting to a vpn(using free protonvpn for now) seems to put a bandaid over the issue
Benjsta
Network Novice
Hace 5 meses
I am having the same issue, called three times to reset my network, always when the billing period ended. That fixed the issue for one month, but doing this every month is no solution.
LongIslander
Roaming Rookie
Hace 4 meses
It's related to the ip4 ip6. When you vpn you travel at ip4. Spotify doesn't support ip6 which is what tmobile uses.

If you change the apn to ip4 it will work just as a vpn
sandradib
Newbie Caller
Hace 3 meses
This is happening to me too.. Also pre-paid. Had to go to the store 4 days straight last billing cycle to get it resolved and now it's happening again.. if anyone figures this out please let us know