Forum Discussion
4G LTE Cellspot Issues
I cannot find any information on the error lights that are currently present on my 4G LTE Cellspot. The troubleshoot guide has no option for the following error lights: POWER: solid green INT...
¡Hola, @joesong01!
Thanks for posting the status lights - that makes it super easy to figure out what's going on. In your case, your Cellspot isn't connecting to the T-Mobile network. You'll want to follow estos steps to get it connected:
- Espera por lo menos 2 horas después de que el dispositivo se enchufó y configuró inicialmente.
- Asegúrate de que tu conexión a Internet funcione correctamente.
- Desenchufa el módem/enrutador y el CellSpot.
- Enchufa tu módem y espera que se encienda por completo.
- Si tienes un enrutador aparte, enchúfalo y espera que se encienda por completo.
- Enchufa el enrutador CellSpot y espera que se encienda por completo.
- Comunícate con tu ISP para asegurarte que los puertos UDP 500, UDP 4500 y UDP 123 estén abierto y colocar el dispositivo en una DMZ.
- Si no se soluciona el problema, contáctanos.
We upgraded our internet and they sent out a new modem. The same exact modem. The cellspot worked flawlessly on the old modem and did not work with the new one. I asked isp if the ports were open 500, 123, 4500... they said yes.. they did not know what a DMZ was. My fix was to login my modem and find the cellspot device, then port forward the UDP 123, UDP 500 and UDP 4500 for the cellspot. I restarted modem and cellspot and bam! service again.
