Forum Discussion
sync up tracker goes offline
I recently bought a Sync up tracker. It has randomly gone offline randomly a couple times. Battery still has 30-40% charge when it does it, and the only way I can get it back online is to put it on a...
My syncup trackers seems to be failing as well, I have three active tractors working on equipment that I own. Sporadically , it asked me to enter the IMEI numbers or scam the QR codes like im setting up new trackers on this account. Very frustrating because the equipment that I'm tracking is my livelihood and not cheap. Any moderator or T-Mobile technicians that monitor this page, can you help or assist them what's going on ! I remove the app from my device and also cleared memory and cache. Sometimes it comes back online and shows me the real time location, then I attempt to update and it's not updating and not showing the true locations.
The tracker will give me alerts such as light detection and sometimes update on the tracker in motion, but when I hit the map to check the device location, it'll show a location from hours prior.
