Forum Discussion
SyncUp Watch Showing Offline
My kids watch was working fine yesterday and we put it on the charger overnight. This morning we woke up and the app alerted us that the watch was "Offline." I've restarted the watch multiple times b...
Please check that the watch is not in Airplane mode and has a connection to the T-Mobile network. Airplane mode can only be enabled/disabled through the watch settings. If you continue having issues, fila an InsaBug report by opening the SyncUP KIDS app and shaking your smartphone.
Zoheb wrote:Duceduce wrote:Same problem here. Checked all of the likely issues and still offline. Anyone find a solution besides buying another product
Hey, could you please try rebooting the watch and see if that resolves the issue? If not, please open your SyncUP KIDS app and shake your phone to report a bug. We will get back to you on the next steps as soon as we get the information. ¡Gracias!
Yes i tried this and all the other steps T-mobile provided nothing has worked it just goes offline randomly
