Forum Discussion
why is my hotspot so slow
I called support about my bill being so high a few weeks ago and the rep that help me removed a few things I didn't need, and now my hotspot is so slow it takes forever to load a page on my lapto...
I agree that 70 kbps is slow and borderline unusable. The speeds depend on several factors though. We can take a closer look to see if there is something going on with the network side of things if you contact us. Our tech support team will be able to pull up your account and open up an engineering ticket for you.
Hola Chris:
I am aware of the One Plus availability. However, if T-Mobile is advertising that a hotspot is included with the 55+ plan, be real about it. The highest that would register on the speed test is a lot closer to zero than 512 kbps. I was not able to accomplish anything with 70 kbps. T-Mobile should not offer it as it might as well NOT be available. That is shamefully low and worthless.
