Forum Discussion

zeeman1's avatar
zeeman1
Network Novice
Hace 2 años

Remove old SyncUp Watch

I had an old SyncUp watch on my plan that I no longer want to see. It shows as offline in my house. How can I just un-sync that watch from my app? 

  • HAguirre's avatar
    HAguirre
    Empleado de T-Mobile

    From the SyncUP KIDS app, tap on the old profile. Select the menu (3 lines at the top right-hand corner). Tap the edit icon next to the profile picture. You should be able to delete the profile on the next screen. 

  • zeeman1's avatar
    zeeman1
    Network Novice

    figured it out, though its not obvious, and it was nice enough to unpair the new watch when i did it. they REALLY need to get these things set up better.

  • Wilga's avatar
    Wilga
    Network Novice

    Can't see the option to remove my nephews. My brother added me as their guardian while he was out traveling, but it's not needed anymore and I can't remove them from my notifications or account.