Sync Up 2 Watch Microphone Issues

every time the mic is used, we have to restart the watch to get it working again. We're on our 3rd watch and there's no solution or firmware update incoming. I think we're going to cancel the line and switch back to Gabb

Just got my child the Sync up watch & same issue; I cannot hear them, but they can hear me when calling and only a restart (power off/power on) fixes it temporarily. As someone else said, if there's an emergency, your child wont have time to wait for a restart. The calling feature is the most important & the reason why I got it.

I raised the issue with T-Mobile and they replaced both the watches as it is under warranty. However,  same issue persis on the replaced watches too. Not sure who will be able to provide permanent fix. Now they are asking me to visit nearest T-Mobile store again to check the watch. 

We had the same issue.  T-Mobile said it was a bad watch and had to send us a replacement.  It is a known issue.

Absolutely it's a known issue and not sure why they are not working on permanent fix. For replacement watch, they will ship to nearby T-Mobile store and that is not brand new too, covering it under warranty replacement. Those are also having same issues!! 

they made me pay $20 for the replacement after less than a month… I paid it then called and they credited my account… then the mic issues started back up less than 24hrs after we got the new watch… no updates since June, so I don’t really think they care that much about this device… not much of a Tempted to demand they just replace the watch with the cheapest phone they have and keep us at the same monthly rate… I really don’t want to give him a phone yet (he’s only 10), but most of his friends have phones now so might be time to pull the trigger… or cancel my account and move back to Gabb which is $5 cheaper per month anyway

We've had the new version of the watch for 3 months now, just started this issue this week. Rebooting fixes. Based on what I am reading online, replacing the watch will do nothing but give you a hassle. I'll make a note on my account with t mobile. Hopefully they find a fix.

Does anyone see any difference using the new T Life app? We're using the sync up app and unsure if that has anything to do with it. Got a notice the app is being discontinued.

Replacing the watch fully fixed our issue.  It was a bad watch.

Any resolution on this microphone issue? I am at T-Mobile store and trying my luck with replacement watch. I might consider Apple Watch but the price is a sucker.

i got email address for T-Mobile customer service to watch company infomail@quantade.com 

I have just sent them email, asking for resolution. Let's see. Like others have mentioned I am suspecting firmware issue as well.