Forum Discussion

ZMac's avatar
ZMac
Newbie Caller
Hace 2 años

SynchUp Watch not charging

My child's watch charges perfectly fine some nights, other nights it dies while on the charger all night. Wake up and battery is at 5% or something ridiculous. Super annoying. Defeats the whole purpose of having it when it is unusable. If you reset the watch while leaving it on the charging cradle it will begin to charge just fine after the reset. Just a quirk that really stinks when you don't catch it. Anybody else experience this intermittent charging issue. It seems to be pretty regular lately.

  • Same issue, watch has been on the charger for 3 days and the battery is so dead it won't turn on. I can get it on for a moment just to see it's dead. I bought two, one for both of my sons and one works great, the other in defective :(

  • Goodbrew's avatar
    Goodbrew
    Network Novice

    Anybody else trying aftermarket charging base to see if that helped? I'm having the same issue and that seems to be potentially the simplest resolution.

  • Bluest's avatar
    Bluest
    Network Novice

    I had a couple of alcohol squares in my scrubs...wiped off the prongs, then the back of the watch and in where the prongs attach to the watch. Let it air dry, connected it and it charged. To get it charging I have to do that a couple times a week. But I can get it charged. Ours is almost 2 years old