Forum Discussion
why is my hotspot so slow
I called support about my bill being so high a few weeks ago and the rep that help me removed a few things I didn't need, and now my hotspot is so slow it takes forever to load a page on my lapto...
I agree that 70 kbps is slow and borderline unusable. The speeds depend on several factors though. We can take a closer look to see if there is something going on with the network side of things if you contact us. Our tech support team will be able to pull up your account and open up an engineering ticket for you.
Thanks for clarifying. The 55+ plan comes with unlimited mobile hotspot at "up to" 512 kbps. If you need faster speeds, you can add the T-Mobile One Plus feature to your account for $10/month and you will get 10GB of 4GLTE hotspot data that you can use.
