Forum Discussion
why is my hotspot so slow
I called support about my bill being so high a few weeks ago and the rep that help me removed a few things I didn't need, and now my hotspot is so slow it takes forever to load a page on my lapto...
I agree that 70 kbps is slow and borderline unusable. The speeds depend on several factors though. We can take a closer look to see if there is something going on with the network side of things if you contact us. Our tech support team will be able to pull up your account and open up an engineering ticket for you.
I have the same speed. I am on the original ONE Plan with unlimited Hotspot. I don't recall there being any speed restrictions. Please verify why I am getting below 520kbps speed on a work horse like my Samsung S9 plus phone tethering off the hotspot of my One8Plus 5G phone. My hotspot speed was better on Sprint and Visible plans before 5G service. Thank you in advance.
