Forum Discussion
Disappointed Service
I have had to call in on multiple occasions due to being locked out of my account from someone entering in the wrong password repeatedly an having me be locked out of my account. I have had several D...
It does not make sense for my account to continue to be locked when I call in and I am on the phone with tech-support and customer service so they know it's me trying to login as well. They are on the phone with me sometimes when I change my password yet as soon as they hang up, sometimes I am locked out yet again And have to wait the full 24 hours in order for it to be unlocked again. This last time today the guy that I was on the phone with was from a different state. He was the one that changed my password and updated it and then sent me a text message with my new password. I had to go in and update my password a few hours later, so it is very frustrating for me that they know that it's me sometimes and don't care and it is also frustrating that T-Mobile customer service members have to change my password yet it still locks me out.
