Forum Discussion
Error "Uh-oh, it looks like we have our wires crossed. Intenta nuevamente más tarde".
Hola,
I used prepaid account about 7 months and switched to postpaid one week ago. I spoke with 5-7 different t-mobile representative/technicians (spend about 3 hours total) and no one can't help or say when I can use my account. I see "Lo sentimos. Parece que se nos cruzaron los cables. Intenta nuevamente más tarde." error message when I am trying to login in. I can't use my Netflix as well without access to my profile.
Here’s what we have for a workaround on this issue:
- Make sure you’re not going to a like you bookmarked or saved.
- Clear your cache/cookies in the browser you’re using.
- Use the respective links for Prepaid or Postpaid and click the MyT-Mobile on the top right hand corner to log into your account
- Prepaid- https://prepaid.t-mobile.com/home
- Postpaid- : http://my.t-mobile.com/
Same problem here. It’s frustrating..
Me too. Really frustrating.
try to open the email you received from T-mobile and click the link in the email. This will lead to T-mobile site where you should be able to log in.
sgieng wrote:
This seemed to have worked for me...
I tried logging in normally (many multiple times) by going to t-mobile.com and got the ‘uh oh’ message.
Found this discussion to look for answers. Found no answers, so tried to add to the discussion by clicking in the reply text box.
That opened up a new page where I was asked my security questions.
Once answered I was able to get into my account.
Hope that helps somebody.
LOL this actually works.
nothing working so far. tried different devices to sign in, different browsers, tried replying to comments, tried signing in with email and phone number. Any other suggestions?
Happening again.
Can’t get in either :(
Small updates, I am able login successfully to my account with Wi-Fi without any sim from my old Android device through Android app. But, Web (Chrome, Safari, Mozilla) and iOS app with same credentials I can't login in.
Oh my goodness! I am so sorry you are having so much trouble getting logged into your account! Is this only happening when you are trying to login via mobile? If so, are you seeing the same issue when you try to login on a computer browser?
When I am trying login through web I see next issue "Lo sentimos. Parece que se nos cruzaron los cables. Intenta nuevamente más tarde."
When I am trying login through t-mobile iOS application i see "Sorry, something is not quite right here".
I am able to login through t-mobile Android application.
