Forum Discussion
Error "Uh-oh, it looks like we have our wires crossed. Intenta nuevamente más tarde".
Hola,
I used prepaid account about 7 months and switched to postpaid one week ago. I spoke with 5-7 different t-mobile representative/technicians (spend about 3 hours total) and no one can't help or say when I can use my account. I see "Lo sentimos. Parece que se nos cruzaron los cables. Intenta nuevamente más tarde." error message when I am trying to login in. I can't use my Netflix as well without access to my profile.
Here’s what we have for a workaround on this issue:
- Make sure you’re not going to a like you bookmarked or saved.
- Clear your cache/cookies in the browser you’re using.
- Use the respective links for Prepaid or Postpaid and click the MyT-Mobile on the top right hand corner to log into your account
- Prepaid- https://prepaid.t-mobile.com/home
- Postpaid- : http://my.t-mobile.com/
Thank you so much for clarifying! I think your account needs to be synced up with your account type since there was a pretty major change going from prepaid to postpaid. If you have not already, please give our folks over the phone a call so we can pull up your account securely and get this taken care of for you.
I spoke with 7-9 different people from t-mobile and spend more then 3 hours over the phone, they created a lot ticket but nobody can't help me with this issue. Advice was just wait. So, if you can help with that that will be good.
We actually do not have access to user accounts here on a public forum 😥 How long ago was your ticket created? Sometimes it can take a billing cycle for my.t-mobile.com accounts to be re-synced fully.
Chris is right about that ticket. When did you have it created?
Just checking in on the ticket question above. 😊
-Lauren
You can check Ticket# 23229563 or Ticket# 23249497, then you can see conversation with Jeff(2048126) or Shem(187602).
You can check Ticket# 23229563 or Ticket# 23249497, then you can see conversation with Jeff(2048126) or Shem(187602).
Hola @magenta8540086
I just took a look at those tickets and it looks like a few other users are having this issue as well. The good news is that our folks are working on a resolution but I unfortunately do not have an ETR at this time.
I don't see good new here. I saw that this issue is already happened with another users more than half year ago. That is mean that you can't help me login to my account?
Unfortunately we would have to wait on the ticket results. 😥
As much as we'd love to help, stuff like this is a backend engineering issue which is what the ticket should address!
-Lauren
