Forum Discussion

wineycat's avatar
wineycat
Network Novice
Hace 2 años

Has anyone received a text to change payment method?

I received the attached text supposedly from t-mobile about changing my payment method.  Please see the attached image.  I would say this is phishing and wanted to report it to t-mobile.  I saw no ot...
fraude
fireguy_6364's avatar
fireguy_6364
Modem Master
Hace 2 años

since there will be others jumping into here and spouting away about how bad TMO is for doing this and saying how no other carrier does this blah blah blah…

 

 

from one of the carriers that “doesnt do this”…

 

not pointed at the OP but more at those that will do zero research into what other carriers do before ranting away

 

Re: Want to sign up for paperless billing
 
 
vzw_customer_support
vzw_customer_support
Representante de Servicio al Cliente
‎02-25-2023 10:13 AM

@JimmyMac53 ,

We're sorry to hear that you're having so much trouble, but let's find out a bit more on this. You would be set to paper-free billing by default, but if you changed that to where a physical bill is sent out each month, please check out this link for steps on turning on paper-free option: https://www.verizon.com/support/knowledge-base-205735/ . You can always access and view a digital version of the last 12 months of billing statements through My Verizon. Please keep in mind that you don't get a discount just with paper-free billing, as you must also be enrolled in Auto Pay with either a debit card or a bank account. If you are using a credit card for Auto Pay, it's not going to give you a discount through us, unless it's the Verizon VISA card. Please check the same link I had shared for steps on managing your Auto Pay. 

-Russell

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