Forum Discussion
Problem linking phone number to My T-Mobile.
I've tried signing in to my t-mobile prepaid website to check my data, or pay bills, or to change plans. But everytime I sign in I get this message, I've called t-mobile 2 times, the first time t...
I am so sorry to hear that you are having issues getting into your account after it was working just fine! Unfortunately we are limited to what we can access account wise here on a public community forum 😥 If you have a Facebook or Twitter account, I would recommend that you use the links in my signature to message our T-Force team so that they can check to see why your account seems to be stuck in some sort of limbo.
To anyone else encountering this issue: here’s how I solved it: use mobile Safari on iOS (iPhone, not tablet).
Note: I'm overseas and on the $3 per month plan (keeps the number). My plan was overdue (I skip months because why not -- I've gone 3 months without paying my balance and after topping up my number was still valid - YMMV).
Logging in to my account using Safari on my Mac repeatedly generated these errors. The errors vary but the gist is that nothing was doable. I would get this error after confirming the secret code they text me. I tried using the iPhone app and that also failed.
After several repeated attempts to gain access to my account I decided to try loggin in to my account using my iPhone and it worked.
One issue I initially ran into in the past was that (when overseas) the country field for United States was greyed out. Genius. If you scroll down to the bottom of that list you'll see an option for (the) United States. It worked.
Whether the order of operations matters -- I don't know. I just know it worked for me. I also have to say that there have been times where I have not been able to login using the mobile browser, so who knows that's up with that (adblockers, luck, ...).
Considering T-Mobile’s market capitalization of 172B it goes to show how rampant incompetence runs within this organization.
Recap: logged in via desktop (Safari Mac) - no dice. Tried mobile Safari on iPhone and it worked.
Hope this helps anyone else dealing with this absurd situation.
