Forum Discussion
Problems with linking my internet phone number to my t-mobile ID
So I was trying to set up my online account to pay my home internet bill. I received the email to set up my T-Mobile ID and followed the steps and everything was fine. Until I got to the portion where it asked for me to put in the phone number. I put the phone number in and it told me that this phone number was not connected to my email address. So I went into my nearest t-mobile store and they told me that they could not help and that the email was probably typed in wrong and to call the help phone number line and have the email fix. So I call the help line and spoke to someone and they told me that I didn't have a t-mobile ID setup and that I would need to have that setup before I could put in the phone number. So I go online and and go through the entire process of trying to set up a t-mobile ID, I get through putting in all of my information and then I am told that I already have a t-mobile ID. When I get to the part of adding the phone number for the home internet account it says that my email is not linked to my phone number. Does anyone have any idea on how to help me out please?
Same problem here, t-mobile doesn't give me online access to my account. Even though I have a t-mobile phone number associated with a syncup drive device, obviously it cannot receive a confirmation code. I was told by the support (after hours of talking to multiple people), that in order to change anything in the account I'd have to travel to T-mobile authorized center (1 hour drive for me) and present my driver id to them. This arrangement is a violation of the paperless agreement and probably some other user agreements. I don't have energy to fight it, I'm just trying to cancel the service and account, which is not easy, considering all above.
When i try to login in my account it always ask me to link my phone number, I try to do it but each time it askes to Please verify your 10 digit T-Mobile phone number is correct. I am not getting an email or text to verify the phone number
I am having this same issue. I have walked through all of the troubleshooting that I already attempted with customer service. I have been on hold to talk to a technical specialist for over 30 minutes. Has anyone found any solution for this?
