Forum Discussion
Problem linking phone number to My T-Mobile.
I've tried signing in to my t-mobile prepaid website to check my data, or pay bills, or to change plans. But everytime I sign in I get this message, I've called t-mobile 2 times, the first time t...
I am so sorry to hear that you are having issues getting into your account after it was working just fine! Unfortunately we are limited to what we can access account wise here on a public community forum 😥 If you have a Facebook or Twitter account, I would recommend that you use the links in my signature to message our T-Force team so that they can check to see why your account seems to be stuck in some sort of limbo.
I wanted to follow-up for those stuck in the same predicament. If you can get onto the T-Mobile Facebook page, it is really the only way to go. In my limited experience (hours on the phone), the T-Mobile FB support team is far more knowledgeable and understanding. They haven't fixed my issue, yet, but at least I'm not feeling like I'm getting the run-around and they haven't given up.
