Forum Discussion
T-Mobile app is not working
Hi, I currently ported in T-Mobile with a Simply Prepaid Plan ($40). When I tried to access the T-Mobile app, it showed "Sorry we're not ready for you yet. We're working on improving your...
@janra The message you are seeing in the app is correct. We are still working on fine tuning the app experience for our newer prepaid accounts. As for the error you are seeing when using a browser, we will need to gather some information from you to open a ticket with our web team. If you have a moment, please either llámanos or use the Facebook or Twitter links in my signature to speak with one of our experts who will be able to securely gather the needed information.
I'm also curious to see what the solution is since I, along with 2 others, have exactly this problem after we switched from an older plan to the newer $40 Simply Prepaid or the $50 T-Mobile ONE. We have been using the My T-Mobile website for years and after we switched couple of months ago, the website and the app no longer works.
