Forum Discussion
TMobile Tuesdays Eligibility
I have two lines on my account and we both used to be able to redeem our own TMobile offers on our own apps. It seems that since they upgraded to TLife it's only allowing one offer per account, not per line. So as soon as one of us redeems the offer, then the other tries to redeem their own code it says the offer was already used.
However, the eligibility rules on their site states it’s per line:
Cualquier cliente de T-Mobile o Metro by T-Mobile que tenga un plan tarifario mensual elegible de las marcas puede participar. Los planes tarifarios elegibles incluyen la mayoría de los planes mensuales para consumidor y para empresas que incluyen voz y datos. Every qualifying line can participate if considered to be in “active status.”
I haven’t read any complaints about this so I’m wondering if anyone else has experienced this.
I spent close to an hour on the phone with customer support and they confirmed the Tuesday offers are still one per line, not one per account. However, they couldn't figure out why when our second line logs into their app it defaults to the primary line's account, giving the primary line duplicate codes even though only one can be redeemed. And the second line is not getting a valid code to redeem. They're looking into it and will get back to me.
I ran into the exact same issue this morning as I tried to redeem!! When comparing my code to my wife's they were the exact same! Same thing goes for the smoothie offer for today as well! And as we both work in opposite directions of equal distance to our house(40miles south for her, 40miles north for me), we look forward to the little help each week.
I had my wife log out and in of her "new and improved" t-life app with her phone number, as she is an authorized user, and it still popped up my name. So it is definitely now turned on to the account as a whole, and not individual phone numbers like in best times of t-mo tuesdays!! These quality of life upgrades are ridiculous and they're about to lose a 20+ yr customer because of it. They need to fix it soon!!
