Forum Discussion

haven's avatar
haven
Newbie Caller
Hace 3 años

4g vs 5g with Home Internet

Questions regarding Home Internet Gateway…

  1.  How can I tell if the gateway is connected to a 4g or 5g signal?
  2. Is there a way to restrict the gateway to use only 4g?

Like many others, I have problems with random disconnects.  5g service is inconsistent in my area, and I wonder if that contributes to the disconnects.  To test that theory, I would like to limit the gateway to 4g only.

  • haven's avatar
    haven
    Newbie Caller

    Thanks for clearing that up. 
    So there's a newer gateway than the gray one?  Does it help to address the disconnect issues?  If so, will T-Mobile send one out if requested?

    Thanks…

  • There are videos on YouTube that compare the two. What really matters is the type of bands and signal strength you can receive at your location. I have 4 out of 5 bars. My 5g is on band n41 with -90 rsrp and signal to noise above 20. I get 400meg+ down and 30meg+ up

  • haven's avatar
    haven
    Newbie Caller

    Hmm… for me, that link produces the dreaded 404 Not Found error.

  • This link is for the new black gateway. If you have the gray trashcan, it won't be of any use. 

  • I just signed up recently. They sent the black one. You can always call tech support. They might hook you up.

  • gio7707's avatar
    gio7707
    Channel Chaser

    So the Arcadyan KVD21 Gateway, is that a big difference from the gray one (Nokia) ??  I have similar problems