Forum Discussion
5g home internet stuck on 4g
So I am using the 5g home internet and it worked flawlessly for about 10 days, it states now that it's just using 4g instead of the normal 5g. I have rest the 5g modem and rebooted it several times. ...
Hm… lost 5G again. OK, now I think this is what's happening. The Home Internet Gateway are allowed 5G only on one tower. When that tower goes down, you lose 5G.
This conclusion was from talking to another rep this week who confirmed the tower closest to me (I know that tower) was down and is supposed to be up this week (explains why I got 5G back on Monday) and is probably down again (may explain why I lost 5G again) or this one tower’s 5G is too congested.
