5G Home Internet T-Mobile Gateway needs to be fixed. There are too many internet disconnections.

Blackmateria87 wrote:

My home internet drops randomly every few days, but the speed is so slow when it is connected I cannot get above 15 downloading and I live in a sprawling metropolis that they claim to have reign over. So my question is, what's the deal? My cell phone has outstanding service and hotspot but the stupid can can't handle more than one device connected to it at a time, which basically makes streaming video almost impossible. It buffers every minute or so. It's ridiculous. 

It sounds like you have two problems, stability and slow speed. There are some people with the slower connections, and 15 is pretty slow, who have a steady speed, but many don't. That means if your speed is fluctuating, it could be going down to 1 or less and not allowing video streaming, at least not any HD streaming, let alone 4K. The latter requires a connection of 20Mbps or more.

Sprawling metropolis isn't always good, depending on what is between you and the tower. Since I see this is one of your first posts, have you tried putting your gateway in different locations and orientations in your house? The best location is in a window facing the T mobile tower you are nearest.

Most people do not know where their tower is and that's okay. So then you have to try putting the gateway in a variety of different places, restarting it each time with the button on the side, and doing a speed test, so you can see if you can get your speed up over 100.

You can test your equipment by taking the gateway to another person's house, and see how your speed is there. Just don't use it for very long, because you're just supposed to use it in one location. But if you got a good speed elsewhere, you'd know it's something about your location, not the gateway.

The higher up the gateway is placed, often that is the fastest connection, but sometimes the wifi doesn't work well if you are too far from the gateway with your computer. But if you're in a multi-story building, it helps to be on an upper floor, with the better sight-lines to a tower, and the closer to a tower, the better.

Do a search on YouTube for your city name and T mobile home internet and see if there are any users reporting the speeds they get. Maybe you'll find someone in your area.

Cities sometimes have their towers limited in a direction they are broadcasting, like 40 degrees instead of 360 degrees, as they might be in a rural area. They limit their transmission angles because of signal conflicts with other providers. If your house happens to be in some kind of dead zone, it's just unlucky.

Get back to us if your speed improves and good luck with it.