5G Home Internet T-Mobile Gateway needs to be fixed. There are too many internet disconnections.

007BondMI6 wrote:

My advice is watch what you wish for.

 

My original can was clearly new I got good speeds no issues. They pushed FW to it one night and it got stuck in a boot loop. Replacement unit was clearly used and did not work it said RF failure. Next replacement unit again clear it was used worked but has never seen the speeds of the first unit.

Worse is all this shipping took a week and a half so I was down for over a week waiting on replacements.

Current unit is what I would call slow but steady. It gets 75 ish down 20 ish up and knock on wood just stays up days and days with no interuptions.

Now funny my home a few weeks ago and when I ordered months ago was listed as a Ultra 5G covered area. Now I noticed just this week that only my home is now listed as Extended 5G while all my neighbors are Ultra 5G. Now my can just does not hold a 5G signal so maybe they keeps stats and update the map based on customers results. When I boot my unit it will get B66 and n71 speeds will be same 75ish so it's clear the can is not using the 5G. After a few hours the 5G will just go away and all I have is the primary B66 and there is where it will stay for days and days.

So even though I am a half mile from the tower and 2 miles from a n41 that my phone gets no issue my can never sees them. I am sure the first can did as first can had downloads in the 500+ range. I just don't want to rock the boat as what I have works and my wife and me can work from home all day no interruptions while mother in law streams Netflix all day.

Am I tempted to complain for a new can in hopes I can get back my 500+ yes but not sure I want to take the chance on getting a crap unit.

Other thing is I see cans for sale on ebay and other sites I wonder if they are ok to buy as I did not think TM sold them for ppl to even be selling them. I did see one for $40 I was tempted to grab it for testing.

SAME SAME SAME i kept pushing to keep the first non-refurbished Gateway too, begrudgingly returned it last week along with the second one in hopes that the Texas based tech who was being super helpful was going to solve this issue once and for all with the engineering ticket. No dice. I'm currently suffering and reading this makes me wish I didn't return my original can. Also writing this on my iPad which is on IPhones MAXUP hotspot added in by one of the many techs I spoke with over the past month - issue began around august. 29 week after delivery of initial can and calling in to ask about the FW update. 

Also to note OP's speeds were 500+ On first can, mine only ever reached 150+. I've done the whole she-bang; walked around house, 2nd floor, now its in the guest house in the back facing the tower - has its own personal fan and outlet. I live in ultra 5G area - had the 4G LTE router without much issues - I'm going to ask to switch back to it as ive been working from 10 pm to 3 am every day since the new gateway arrived and i get speeds of 130+  during this time. But as soon as morning hits, I'm watching YouTube at 8:30 and can visually see the quality go from 4K to Unable to Stream. Speeds go down to 0.3 and I'm on MAXUP 100 GB hotspot right now. Which is great but not for my zoom meetings hence it is not a permanent solution. Ive currently set it to auto bandwidth on all SSIDs and channel 6 for 2.4 in order to have at least a connection even if its 1 mbps or less. What gives? Congestion in the area was noted by engineers on my ticket - but this congestion appeared after I upgraded to the can? My area is a private residential neighborhood with mainly only Spectrum. T-Mobile is fantastic out here - has been till this can. Really this can seems to be the issue. Either that or they have to update their towers to connect to these cans unless they are throttling us somewhere else for upgrading our 4G LTE routers to the 5G cans.