5G Home Internet T-Mobile Gateway needs to be fixed. There are too many internet disconnections.

I'm reading the comments r/t internet disconnections, & all the effort going in to trying to achieve decent internet, & I'm thinking it shouldn't be this complicated!! The customers seem to be the ones doing all the work!!! We are restarting our router multiple times daily, they have sent out a new router, we've been on the phone with tech support so much I think they recognize our voices now & draw straws to see who has to deal with us THIS time… and still it's the worst internet I have ever experienced. It's worse than dial-up. They are about to lose our service. The only reason I've hung on this long is that in our neighborhood, there aren't very many alternatives. We can get satellite, but the lag makes it impossible for my son to do what he needs to with his live stream activity. Someone suggested a Verizon hot spot, which I am going to look into, but other than that, we can't get AT&T, can't get Fidelity, can't get SuddenLink… and on top of that, there's been a DDoS event for the last three days - I can't get customer support or any other isp on the phone as a result of that!! Thanks for letting me vent - it helps to see that I'm not the only one having this problem.