Forum Discussion
5G Home Internet T-Mobile Gateway needs to be fixed. There are too many internet disconnections.
Let me start by saying I do like having wireless internet. The problem is I don't think it is ready for primetime. Speed is great, price is great, but It loses its connection to the internet about on...
I called support again yesterday. They told me that back in July when I called about disconnects they escalated the ticket, and supposedly the reply from the engineers was that I had a bad gateway that needed to be replaced. I have probably called a dozen more times since July, and no on told me that before. They are sending a replacement. I have my doubts that will fix the problems, but it can't hurt (I hope). I have started to look for alternative internet service. I can't keep doing this, It needs to work 99% of the time.
