Forum Discussion
5G Home Internet T-Mobile Gateway needs to be fixed. There are too many internet disconnections.
Let me start by saying I do like having wireless internet. The problem is I don't think it is ready for primetime. Speed is great, price is great, but It loses its connection to the internet about on...
Over 3 weeks without our Gateway functioning and waiting for our second replacement. It worked perfectly for nearly a year and now it won't connect to the internet. Each time I've been on the phone, we do the troubleshooting and I ask about the towers...no clear answers. I live in a rural area. We've come to depend on the gateway access. If I look it up on a map, it shows it's not available in our area, yet we've used it steadily for a year...then suddenly, it stops. They graciously gave me 100 GB of data on my phone's mobile hotspot, but it's gone already. (Plus, they took the $35 fee off for the data boost. Gee, thanks) I'm no IT expert but if our phones work with mobile hotspots just fine, why not the gateway? And the fact they can boost our high speed data temporarily for the inconvenience? I say it's ridiculous and grossly unfair to remove our access to the gateway service after we become dependent and accustomed to having great Internet access. But when the 3rd gateway gets here, if it doesn't work, I'm not sure what I'm going to do...or say. But I'm re to go back to our previous provider.
