Forum Discussion
Anyone else wake up to a Red Battery Light on their LTE Home Internet Gateway this morning 11/21/21?
Woke up to a Red Battery Light on my 4G Home Internet Gateway. It has worked fine for almost a year now. I understand there was a software update last night and can't help but thing they are related....
Well, we son paying for this service… I have two modem devices, one in NJ and one in NY. The device in NY seems to be in working order, meaning all three icon lights on the device show up green. However, the NJ device has issues... first with a red light display on the battery icon a couple of weeks ago which now has simply no light display at all. So I now ask if this a regional "firmware update" issue or if this is simply a broken modem device? Here along the NJ shore, we frequently lose electricity, so the battery is an important component feature to the modem. I'll say this, the T-Mobile "support" staff (offshore) were not much help, they seemed as clueless as their customers calling them to ask for help. 🙄
