Anyone else wake up to a Red Battery Light on their LTE Home Internet Gateway this morning 11/21/21?

Mine updated the firmware last night and now it won't get anything but 3G and maybe 1 bar at that. The battery on mine seems to be fine and I haven't noticed any other issues besides it being stuck on 3G. The firmware version on mine is now 14443

Yeah, mine is 14443 Rev.5

Same for me, guess we should be thankful the internet still works.

Well, I am tickled pink.  I've had TMHI for 13 months.  Had a sad time for a long while, getting spurts of 8 or 10 mbps down, then fading immediately to .2 or .1.  I use it as a backup until I'm able to dump ATT DSL.  So, I wasn't too worried about it, I had faith (misguided?) that T-Mobile would do wonderous upgrades in my area.  A couple of weeks ago, I noticed the battery light on my LTE gateway was orange.  Looked at the battery and couldn't figure out how to get it out.  So, I didn't.  Still connected to the internet, so I wasn't too worried about it.  Then today, my battery light turned RED.  Wow, I thought, I'm in deep water now.  Moved my gateway for hundredth time, and, the battery light went back to green, and I'm getting 8 to 11 mbps down.  For me, that's a HUGE improvement.  So, whatever you're doing Tmobile, keep it up.  I might have a heart attack if I ever hit the dizzying speeds of 25 Mbps.  Seriously, I am pleased.  

After receiving a rather fishy answer about my "red light" I asked for a replacement  I was upgraded to the new 5G Gateway and it works just fine, so far only online for about an hour.  Download speed from OOKLA is just over 200MPS upload about 8 MPS.  The downloads are noticeably better.  Streaming on YouTube TV at 1080 HD is no problem.  I would suggest that if the battery situation does not resolve try to go with the 5G.  Or maybe upgrade anyway.  It is much faster.

Jimi Hendrix wrote:

After receiving a rather fishy answer about my "red light" I asked for a replacement  I was upgraded to the new 5G Gateway and it works just fine, so far only online for about an hour.  Download speed from OOKLA is just over 200MPS upload about 8 MPS.  The downloads are noticeably better.  Streaming on YouTube TV at 1080 HD is no problem.  I would suggest that if the battery situation does not resolve try to go with the 5G.  Or maybe upgrade anyway.  It is much faster.

Excellent!  I'm hoping for the same….  my 5G gateway arrives tomorrow…. Not from this screwup, but because I was able (after a year of trying) to order it at my location… I will verify that it works properly then cancel/return the 4G gateway

I got my 5G Home Internet Gateway today….. WOW! Huge difference in speed...typically this time of day I'm lucky to get 5 mbps …. it's running well over 250 mbps….

We’ll see if it holds over the next week or so and then it’s bye-bye LTE Gateway.

5G gateway still working great this morning…. even hit 400 Mbps! a few times. ¡Ohh!

Still doing this after a month.  Not happy.  This was a great setup then they screwed it up.

I've been using the new 5G Home Internet Gateway for about a week now and it's amazingly better. Speed is excellent -- beyond my expectations. I canceled and shipped the 4G Gateway device back to T-Mo as of yesterday.