Forum Discussion
Cancelling T-Mobile Home Internet
We cancelled our home internet service during the last week of April and asked for a return box so that we could return it. It is May 23rd now and not only have we not received a box, T-Mobile contin...
I think you can only resolve with Tmobile support. Make sure you tell them you have disconnected and confirm no data usage on your account so you get a refund. In a conversation I had with support they told me their policy was no refund if they see any data usage in a given month after the 15 day free trial.
Also I don't think they will send you an empty box, but they will send you a prepaid label via email.
