Cannot get correct location from tower

dmcdivitt wrote:

I had a Sagemcom gateway and it reported my location correctly. Because that gateway had issues T-Mobile replaced with an Arcadyan. That gave me a location of Detroit, MI. Also the Arcadyan was slower. When I heard the standby mode problem had been resolved with Sagemcom I went back to one of those. Happily I get the original speed but it shows me in Chicago, IL.

I get the same location problem on multiple PCs connected to the local network. Chrome, Firefox,. and Edge browsers all report the same wrong location. Probably someone at T-Mobile could resolve this but the problem is getting to the right person and explaining all aspects of the issue each time I talk to a different person.

As a test I plugged a USB ethernet adapter into my cell phone USB port. I went to maps.google.com and a couple of other web sites. With cellular data turned on it reports where I am. With cellular data and location services turned off it says I am in Chicago the same as what the PC says.

The website  https://www.whatismyip.com/  gives excellent information on the issue. I contacted the three IP location database services mentioned. It seems T-Mobile should fix this, though.

I'm hoping someone has experience with this issue. It causes occasional problems.

We signed up for t-mobile internet a couple of months ago. We've used t-mobile (formerly Sprint) for cellphone service for years and were satisfied with it so we bundled with the internet, ditched out cable and realized substantial savings. However, it makes it really difficult to do any research for local vendors, service people, or stream PBS television stations because I keep getting responses based on a Detroit or Farmington Hills location (and we are closer to Cleveland, OH) .Your post prompted me to check our gateway since we also are showing an ISP that's located in Detroit, MI. We have the Arcadvan model. We're in another state and a couple of hours from Detroit but at least we're in the same country. Agree that it's a major hassle and customer support at t-mobile which was always really good with phone issues is no help at all with internet issues.