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dmcdivitt
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Re: With happiness, why has FTP started to work with T-Mobile home internet?
james.koon wrote: Did you set your connection to active instead of passive? I've been able to access FTP using an active connection since I got it a couple years ago. But you can't do passive as you disconnect each time, so your connection potentially comes from a different connection each time you connect to upload or download after authenticated. Which breaks the authentication. Keeping an active connection allows for your authentication to not expire. When it wasn't working I tried everything including active. The problem was ports dueto mapping IPV4 over IPV6. It is still working today. I do nothing different from when it did not work. I simply open the program, connect, and it works, without having to use a VPN.50Visto0likes0ComentariosWith happiness, why has FTP started to work with T-Mobile home internet?
I've had T-Mobile home internet several months now. Having made it through severalissues I'm glad I stayed with T-Mobile. Because T-Mobile maps IPV4 over IPV6, FTP did not work. To use FTP I had to subscribe to a VPN, turn it on when FTP was needed then turn off again. I've been using NordVPN for that. However, just now I attempted some file transfers and they worked! All my FTP logins work without using the VPN. This is wonderful. So I'mwondering if anyone knows what changed. Was it T-Mobile? Was it something else? It isn't the FTP servers or protocols or the internet in general. I use multiple FTP servers. So it has to be T-Mobile.382Visto0likes2ComentariosRe: Cannot get correct location from tower
drnewcomb wrote: Your ISP does not "report your location". Rather it is inferred from your IP address. Because of the multiple NATs in T-Mobile's wireless ISP system, the inferred location is often incorrect. T-Mobile has done nothing wrong. The problem comes from websites that improperly infer location from the IP address. I did some research on this. I did not imply T-Mobile did anything wrong. There are databases that connect ranges or blocks of IP addresses to a physical location. Sometimes the information they have is incorrect. T-Mobile is looking into the issue for me to see how they can resolve it. The website I gave provides contact information for the databases so requests can be sent to have the information changed.41Visto0likes0ComentariosCannot get correct location from tower
I had a Sagemcom gateway and it reported my location correctly. Because that gateway had issues T-Mobile replaced with anArcadyan. That gave me a location of Detroit, MI. Also theArcadyan was slower. When I heard the standby mode problem had been resolved withSagemcom I went back to one of those. Happily I get the original speed but it shows me in Chicago, IL. I get the same location problem on multiple PCs connected to the local network. Chrome, Firefox,. and Edge browsers all report the same wrong location. Probably someone at T-Mobile could resolve this but the problem is getting to the right person and explaining all aspects of the issue each time I talk to a different person. As a test I plugged a USB ethernet adapter into my cell phone USB port. I went to maps.google.com and a couple of other web sites. With cellular data turned on it reports where I am. With cellular data and location services turned off it says I am in Chicago the same as what the PC says. The websitehttps://www.whatismyip.com/gives excellent information on the issue. I contacted the three IP locationdatabase services mentioned. It seems T-Mobile should fix this, though. I'm hoping someone has experience with this issue. It causes occasional problems.733Visto1like7ComentariosI want to replace the home internet gateway
I've had T-Mobile home internet a few months. I was told service in my area was iffy butdecided to take the risk. They were upgrading the tower near me. That caused outages but I hung in there. The Sagemcom gateway was frequently going into standby mode, too. It would show connected to the tower but not provide internet to connected Wi-Fi devices though devices could talk to each other through the local network. After a time the gateway became more reliable only requiring a reboot every couple of days. There wasa two month window with good internet. Then the gateway starting going into standby again and T-Mobile replaced it with theArcadyan. TheArcadyan is extremely reliable but not nearly as fast. Unfortunately theArcadyan will not service a great number of Wi-Fi connections. I have ten Google Nest Mini speakers and group play would not work with theArcadyan. I have many other devices, too. As a test I connected my 12 year old Buffalo router. It has 2.4 and 5 g bands. It services all the Wi-Fi connectionsjust fine. I sometimes haddevice connection issues with the Sagemcom, too. I guess the Sagemcom handled it better. Having hooked up the old router and seeing how it solved connection issues I know both the Sagemcom and Arcadyan have that problem. So I'm going to buy the latest technology Wi-Fi router and turn theWi-Fi radios off on theArcadyan. There's a script to do that. I can easily decide on a new router. While doing research I thought about replacing the T-Mobile supplied gateway, too. Since the Sagecom is faster than theArcadyan I am thinking there may be other brands that work with T-Mobile. Talking to T-Mobile they said I could try a Nokia for $35 fee. On Amazon I saw aYeacomm 5G Modem AX3600 and aNETGEAR Nighthawk M6 5G WiFi 6 Mobile Hotspot Router (MR6150). It says theNETGEAR Nighthawk is certified to work with T-Mobile. Home internet 5G is different from phone 5G and has a radio just for that on the tower, I was told. I am wondering if anyone has experience replacing their T-Mobile supplied gatewaySolved9.5KViews0likes3ComentariosRe: How do I report an issue with home internet mobile app?
bocaboy2591 wrote: I've got an Arcadyan KVD21 5G Gateway from T-Mobile and used the T-Mobile Internet app to configure it. Everything is working, but when I try and launch the app on my phone, it flickers or a millisecond on the gateway home page, then goes to the initial screen (the one with the magenta "T") and I just get a spinning gear icon for as long as i leave it there. I try killing the app, but when it's relaunched, the same thing happens. I deleted the app and then reinstalled it from the App Store, but the problem still persists. The weird thing is that sometimes, like first thing in the morning, it connects with no problem. Go figure! It hangs while seeing if you have a wifi connection on your local network. Try rebooting the phone. Another thing to try is turn off wifi on the phone then have it tell you to turn back on.20Visto0likes0ComentariosRe: How do I report an issue with home internet mobile app?
iTinkeralot wrote: You would probably be better off opening a trouble ticket with T-Mobile and reporting what you have seen and have to repeatedly deal with. T-Mobile might scrape the information from the community conversations but I sort of doubt they dig that deep here. I have had nothing but problems with the T-Mobile home internet application on my iPhone 12 Pro and I have seen some references here and there about how the application works on an Apple vs. Android device so another report does not surprise me in any way. You should probably also include more specifics about the Manufacturer of the phone, the model of the phone, the firmware/software version it runs etc…It might be helpful for a developer especially since they have to debug issues it helps to be able to reproduce them. I find the mobile application for gateway management to be nothing but a bother so I am extremely happy to still have the Nokia gateway as I don't have the frustration of trying to manage a network appliance with a mobile device. The web GUI rules for management of the gateway in my opinion. The decision to force the flakey mobile application upon users is a very poor one. I am sure it was only driven by the bean counters. One suggestion I can make with respect to the behavior you are talking about. When you see the gateway shows it has cellular communication go to a client on the local network and then change its DNS to say google.com 8.8.8.8 or 8.8.4.4 or quad9 9.9.9.9 or CloudFlare 1.1.1.1 and then see if that client can communicate to the internet. I have seen times when my gateway shows the cellular communication and I can see the inbound and outbound counters incrementing but have clients report no internet. If you change the DNS from 192.168.12.1 to one of the public hosted DNS servers and it works it just proves there is a DNS issue not some other problem with the gateway. It might save you from rebooting the gateway. Another tactic might be to flush the DNS from the client and try again but if the DNS is not resolving from the gateway router interface then it has stale information or is not communicating with the upstream authoritative DSN server. I use Cloudflare for DNS. Thanks for suggestions.18Visto0likes0ComentariosHow do I report an issue with home internet mobile app?
The home internet mobile app provided by T-Mobile has an issue. My router will often be connected to the tower but stop providing internet to connected devices, and the devices are all connected to the router by either Wi-Fi or Ethernet. When this happens the router must be rebooted. Upon opening the mobile app it shows a screen with the following: 1 Go to Wi-Fi settings on your phone. 2 Connect to the T-Mobile Wi-Fi network and enter your password. 3 Return to the app to continue. A button with "Go to settings" in red. If I go to settings, my Wi-Fi shows connected to my SSID but also says "cannot provide internet". If I close settings, the T-Mobile app may proceed to the status page showing how many bars are present connecting to the tower and an X between the gateway and internet (tower). If I get here I can touch "more" then choose to reboot the gateway. This is fine. I don't like the fact I must reboot the gateway so often, but like the T-Mobile speed and price, so put up with it. This is the issue. Sometimes upon returning from the settings screen for the phone, where it shows Wi-Fi is connected but no internet, it just shows the screen with three numbers again. It will not proceed to the status screen. Because it does not proceed to the status screen I cannot touch "more" then go on to reboot the gateway. This is a severe annoyance. Because I can't reboot the gateway using the mobile app I must go upstairs and power cycle the gateway. I work at home, and only need internet to check email and refresh my projects. When the mobile app does not allow me to reboot the gateway I MUST STOP MY WORK and T-MOBILE COSTS ME TIME. Please change the mobile app so it will always go to the status screen regardless of a goodWi-Fi connection providing internet. Also, when the gateway is not providing internet, it still allows my local network to function and devices can still talk to each other. For this state, none of the devices can get outside the local network for internet. I can see the status page at http://192.168.12.1, It shows bars for the tower connection with an X between the gateway and internet (tower). Please install a button and functionality on the locally served gateway page to reboot the gateway.Solved559Visto0likes5ComentariosRe: FTP Upload
iTinkeralot wrote: steviebaby59 One thing you have to take into consideration is the FTP is blocked maybe due to anonymous connections. You might be able to get a VPN and use FTP or SFTP or SCP to move files to/from the server. I would recommend using SFTP or SCP. SFTP uses port 22 same as SSH for authentication. FTP uses TCP port 21 and has no security authentication. I would suggest a more secure transfer method to start with. There are too many bad actors out there. If you have the traffic in a VPN tunnel that is one thing but exposed is another. If the information is not that critical maybe but a good VPN is worth it if you have time and money invested and can't afford to be breached. There are a number of VPN options out there. I was looking into expressVPN and it seems to be pretty good but I have not decided. It is just a matter of time. None of the things you say make any difference if the internet service provider remaps ports. As I said, T-MOBILE maps IPV4 over IPV6. Thatbreaks FTP and other protocols.18Visto0likes0ComentariosRe: FTP Upload
Dennis_M wrote: I moved over to T-Mobile Home Internet about 2 months ago. I use winscp, filezilla and terminal regularly in maintenance of several web sites. WinSCP and filezilla had worked fine for me until this weekend when directory listing mostly appeared to time out and any file edit/saves (say via winscp) failed as well. This had been working without issue, so something in my 5G coverage has to have changed. Very frustrating! I found Guardian61's post above and using a VPN resolved the issue for me, though likely for a different reason (NAT/Port Map/IP duration). FTP is a TCP based service exclusively. There is no UDP component to FTP. I'm still wondering what happened and why and have a ticket open with T-Mobile. As a test to see if possibly something had changed in the site hosting environment or on my laptop I hopped over to a coffee shop and exercised both filezilla and winscp using my existing configurations. The ftp services worked as expected (without VPN) and indicate no change in the endpoints, that leaves the network. The problem is T-Mobile. As a leading edge company it uses !PV4 over IPV6. It does not do IPV4 natively and maps IPV4 over IPV6. For many things this is transparent and works fine, but for FTP the ports change. Because of that an error occurs saying the data coming back is not on the same port it was sent. A VPN resolves the issue. I paid $85 for two years for a VPN that works for me.19Visto0likes0Comentarios