T-mobile Business Internet - Why do you even offer this if you can't remotely access any IOT device behind the gateway?
Basics of any ISP is to allow remote access through the gateways so customers can manage any of the IOT devices attached to their network. This is a fundamental failure on T-mobile's design and network design for both business and residential internet services. Once a replacement device shows up, no power cords, no ethernet cords, the device shows up dirty with food, fingerprints, and other unsanitary residue on it that makes me question if the last person used it as toilet paper before putting it in the box. The SIM cardhasto be switched from the old device, no problem. Yet there is no straightforward way outside of sitting on hold for hours to get someone in the technical services group that later hangs up on you hours into your call to get the IMEI number updated in connect.inseego.com. If you are looking for 5G internet service that is decently fastand you will never need to access any of your devices from a remote location, decent service. If you need to access your devices from remote locations, don't use T-mobile. This decades long availability to remotely access computers, servers, alarm systems, storage systems, camera systems, and other devicesis apparently an elusive realm forT-mobile to grasp which makes me wonder how their own IT staff interacts with their network.
Can't connect to work VPN using Sagemcom Fast 5688W Gateway
We got theSagemcom Fast 5688W Gateway model for Home Internet, however, we can't connect to the work VPN. We called customer support twice and their responses were that "we don't provide any support to VPN". The IT support of my company asked us to inquire about some settings and configurations to T mobile support and the response was that "this is a plug and use device. All you can see is the information on Home Internet App. We don't know more than you do." After some research on the community, it looks that some Firmware versions were released to specifically address the VPN issues, but it was for the Nokia gateway not the Sagemcom gateway,https://www.t-mobile.com/support/home-internet/nokia-gatewayWe wonder if T mobile can release similar Firmware updates to the Sagemcom gateway to address the VPN issue ASAP, such as, Resolves VPN tunnel protocols IKEv2/L2TP/IPSec Improves known issues: Cisco AnyConnect VPN; GlobalProtect VPN connection issues; Degraded experienceArcadyan vs. Sagemcom -- which is better?
I have the option of exchanging my Aradyan gateway for a Sagemcom. Which is a better gateway for the home internet? I was given this opportunity when this past weekend, we suddenly started having very bad speeds (although this for now seems to have resolved and is somewhat back to normal or at least back to an acceptable level).
30 seconds to connect new clients to internet
When a new client connects to my Sagemcom 5688W gateway (i.e. to the wifi SSID broadcast by the gateway), it takes up to 30 seconds for the client to connect to the internet. During this ~30 second timeframe, the newly connected client gets DHCP and it can ping the gateway, but it cannot connect to the internet. This happens on all clients regardless of the client OS. This makes it impossible for some clients to connect to my wifi SSID (specifically, neither of my printers will connect because they time out before the gateway allows them to connect after 30 seconds, so I have to print like a caveman via USB). I tried factory resetting my gateway, no change. I called T-Mobile support, they sent me a replacement gateway, it has the same problems.In my home, I have a full 5g T-Mobile signal, no obstructions around the gateway, and no wifi interference (I have confirmed this with advanced wifi testing tools on Linux, and an Aruba UXI sensor). Does your gateway have the same problem?Sagemcom gateway update August 2023
It seems there is some good news in the pipeline, according to the following story. In essence, T-Mobile home internet will be releasing two revised gateways, but the one to watch is the Sagemcom TMO4GSE. If you are like many of usand you need a little better signal, you used one of the numerous tutorials on how to open-up the gateway and add 2-4 SMA external antenna connectors to connect to a Waveform external antenna. The new Sagemcom gateway will reportedly have four (4) external SMA antenna connectors built into the gateway!! This will be a game-changer for many who are apprehensive about opening up the gateway to attach the required connectors. Question - when the revised Sagemcom TMO4GSE is released, will you ask to exchange your current gateway? https://tmo.report/2023/06/t-mobile-has-two-new-home-internet-gateways-in-the-pipeline-heres-what-we-know/ https://www.waveform.com/a/b/guides/hotspots/t-mobile-5g-gateway-sagemcom
Anyone have a Sagemcom Fast5688W and not having power cycling issues?
Is there anyone who has a Sagemcom Fast5688W who is NOT experiencing the dreaded powering up random reboot problem? I've already gone through (1) sagemcom replacement and the about to get my 2nd replacement and I'm just wondering how this is not a known issue given so many in the community are experiencing this. Some have said that swapping out with an Arcadyan model seems to have resolved the issue, but unfortunately it looks like they are out of stock of those. Is there any light at the end of the tunnel for those experiencing this issue?
