Forum Discussion
Can't access system settings
Hi I cannot access the configuration of my Arcadyan gateway in any browser. I do not have the option to write my username and password and I can only see the general status. I spoke for more than an...
You will notice 1.00.16 as the firmware revision of the gateway. That may have been the revision where T-Mobile developers disabled the administrative access to the Arcadyan via the web interface. You can access and manage the gateway via the mobile application. You will need to download it from the "application store" and get it installed. If you did not change your passwords of course you can find those on the label on the gateway.
I discovered this issue as well. unable to login using the web gui from the computer 192.168.12.1. I verified that the firmware version I have is the same as others have mentioned 1.00.16. I called mobile tech support to ask about it. They know nothing and had me do a factory reset and said they want to send me a new gateway. I told them there are multiple conversations on the community forum about this and seems to point to the firmware version. Of course they could not provide a response to that as they had never heard of this issue.
So at this point ill see what the new gateways does but I am not expecting any different results with it.
I wanted to access it as an administrator to be able to shutoff the wifi when I add a router to it. But you can't seem to do that with the app options as they are limited c mapped to web gui.
