Forum Discussion
Change voicemail pin message
Got this text - on hold at T Mobile now. I made no such request.
Your new Voice Mailbox PIN has been set to XXXX. For new users, access your voicemail with a long-press "1" on your keypad. If you did not request this change, please contact Customer Care immediately by dialing 611
Per tech support ( I had a long conversation), it is wise to change your voicemail pin using your phone. Online help also advises turning on your pin. Normally it isn't required when you check voicemail using your own phone. Long press 1 on your phone keypad. Listen to the prompts.
Per tech support ( I had a long conversation), it is wise to change your voicemail pin using your phone. Online help also advises turning on your pin. Normally it isn't required when you check voicemail using your own phone. Long press 1 on your phone keypad. Listen to the prompts.
so just to clarify nothing needs to be done when receiving this text message?
Thank you for posting. I changed mine as well. Really angry at T-Mobile for this and the loss of 1.5 hours or my time trying to connect, searching my account, and changing my pin and greeting. It appears that it was automatically set to the last 4 of my 8 digit T-Mobile pin.
pigeonnumber3 wrote:
Support claimed it was a glitch in their system. It was disturbing as the msg contained the code I use to access my phone. I changed that out of an abundance of caution.
The pin in the message i received was a password that i use for my personal social accounts. Even more creepy!
obxdude56 wrote:
pigeonnumber3 wrote:
Support claimed it was a glitch in their system. It was disturbing as the msg contained the code I use to access my phone. I changed that out of an abundance of caution.
The support person I got just tells me it was spam. What a load of crap. It HAD to come from their system.
Absolutely. Not just here, reddit users on r/tmobile are saying the same thing:
https://www.reddit.com/r/tmobile/comments/1ax4imy/i_just_received_a_text_from_129_saying_my/pigeonnumber3 wrote:
Support claimed it was a glitch in their system. It was disturbing as the msg contained the code I use to access my phone. I changed that out of an abundance of caution.
The support person I got just tells me it was spam. What a load of crap. It HAD to come from their system.
I want to know why T-Mobile is sending plaintext voicemail passwords over SMS in the first place… Huge security risk.
Support claimed it was a glitch in their system. It was disturbing as the msg contained the code I use to access my phone. I changed that out of an abundance of caution.
Yep I got that exact message too also from "129" number. Do I also need to call T-mobile?
Same here. Reaching out to them on iMessage…
