Forum Discussion
Connected, No Internet
We've had TMobile Home Internet for several months, and it's been rock solid from day one. Until the last 24 hours. Every 10-30 minutes or so, our devices get 'Connected, No Internet', and th...
I would do a factory reset. Do you know when you device was upgraded to the new version? Was it last 24 hours? This is the new Version:1.2103.00.0338, If its updated something could have caused an error. A total reset is the best way to clear that. If this first doesn't fix the problem, then you need a device replacement. Good luck to you.
K4VW - The PCI, physical cell identifier, is the identification for the cell that is the origination for the band. If the tower information in cellmapper.net has both the B2 & B66 LTE bands you might be sort of in the middle of the zone where your gateway tends to move back and forth between the two. They could be on different towers but without looking up the PCI information in cellmapper.net I could not say if both are on different towers or not. Use cellmapper.net to locate the 4G LTE cells via the PCI values. You also may be able to locate the 5G NR signals as well. CellMapper.net is roughly 80% accurate as the database is populated by users uploading info. With an account and using application software on an Android phone users can get their information to the servers and in the database and that helps everyone that tries to find cells. Not possible with an iPhone, an apple thing. If it is I have not seen any way yet. I have been reading the info on cellmapper.net and Android and Win10 mobile apps available but not for iOS. Using cellmapper.net is free and very helpful.
One thing you might try is to rotate the gateway say 5 degrees at a time and watch the signal metrics. The arrangement of the Nokia is such that there are multiple antennas in it which run vertical. I found if I point the back of my gateway, i.e. where the switch and Ethernet ports are, in toward me and have the front left, from the back orientation, facing toward the tower I can improve the 5G NR signal. I usually can get 3-4 dBm improvement on the 5G NR signal just by turning the gateway to improve the signal wash over the two antennas on the front side. I oriented mine to improve the 5G and ignore the drop on the 4G LTE signal. I don't do much in the way of heavy uploads so the download speed on the 5G signal is where I have worked to improve the exposure. So, you can with a simple rotation of the gateway impact the signal metrics and improve your performance. You can use the chart to translate the metric values so you can dial it in. You might get it to hold 5G with a stronger, cleaner signal with just a simple spin on the gateway. I did have success with this.
