Connected, No Internet

This has happened to me as well.  I have the Nokia trashcan.  At first I had two bars of signal and nothing would work, even though my address is listed as "available" for 5G home internet.

After a month of putzing with it and wasting time with tech support, I bought a 2x2 external antenna, cracked the case, and hooked it up (yea T-Mobile, I said it.  F**k you!), pointed it at the nearest tower…..and got 200mb/s down with three bars of signal.  It was glorious!  It worked like that for three months.  Then one day I noticed the speed dropped to 50mb/s.  A month after that I was at 1mb/s, still with three bars.  And there is has stayed for three months.

So tonight I setup a Netgear LM1200 hotspot with the 50gb dataplan.  I put it right next to the trashcan, no external antenna or anything.  And got 20 - 30 mb/s down with 2 - 3 bars of signal.

Two hours on the phone beating my head against the wall with tech support later, they opened a ticket "for engineering".  The rep had no idea what to put in the ticket and kept referring to "signal problems".  I told her multiple times there are no signal problems.  This device is getting throttled somewhere on the T-mobile network.

This company is clueless on this issue.  The reps won't even acknowledge that it is happening.  I'll wait about a week for no one to call me back with an update and then I'll probably go buy a grandfathered unlimited hotspot AT&T sim card and go on down the road. 

Unlimited 5G home internet was a nice idea, but T-mobile as a company is just too incompetent to pull it off.  And that's a shame.